Privacy Policy

Introduction

ZingleAI Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-native platform for data engineering and analytics services (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

Information We Collect

Information You Provide

• Account Information: Name, email address, company name, and other contact details when you create an account or contact us.
• Usage Data: Information about how you use our Service, including data pipeline configurations, queries, and interactions with our AI features.
• Payment Information: Billing details and payment information processed through secure third-party payment processors.
• Communication Data: Messages, feedback, and other communications you send to us.

Automatically Collected Information

• Log Data: IP address, browser type, device information, access times, and pages viewed.
• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity and improve your experience.
• Analytics Data: Aggregated usage statistics and performance metrics to help us improve our Service.

How We Use Your Information

• To provide, maintain, and improve our Service and AI-powered features.
• To process transactions and send related information, including confirmations and invoices.
• To send you technical notices, updates, security alerts, and support messages.
• To respond to your comments, questions, and requests.
• To monitor and analyze usage patterns and trends to enhance user experience.
• To detect, prevent, and address technical issues, fraud, or security threats.
• To comply with legal obligations and enforce our terms of service.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our Service, such as cloud hosting, payment processing, and analytics services.
• Business Transfers: In connection with any merger, sale of assets, or acquisition, where your information may be transferred as part of the transaction.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
• With Your Consent: When you explicitly authorize us to share your information.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest.
• Regular security assessments and vulnerability testing.
• Access controls and authentication mechanisms.
• Secure infrastructure hosted on trusted cloud platforms.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal information.
• Portability: Request transfer of your data to another service.
• Opt-Out: Opt out of certain data processing activities, such as marketing communications.

To exercise these rights, please contact us at sales@getzingle.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: